Service Desk: 9am - 5pm
Monday to Friday
The Base, Alexandra Square, Lancaster Campus

IT Operations Assistant

  • Location:
    North West
  • Position:
  • Salary:
    £7.94 + holiday pay = £8.90 per hour
  • Date Posted:
    05 Feb 2018
  • Advertising End Date:
    18 Feb 2018
  • Vacancy Type:
  • Reference:
Job Description
Information Systems Services is seeking to appoint an IT Operations Assistant to assist the IT Support in the IT Faculty Teams.  The IT Operations Assistant will assist the IT Faculty Team, providing monitoring of the Teaching Space, PC Labs and reporting any issues found.  You must also be a Lancaster University Student with at least 12 months left to study at the University.
Applicants for the position must have excellent customer service skills, a proven record of problem solving and experience of working part of a Team. Applicants must be willing to work times that maybe begin before the first lectures or early evening.
Major Duties:
  • Checking teaching space equipment functions appropriately and reporting any issues
  • Checking IT lab space equipment functions appropriately and reporting any issues
  • To monitor and maintain an agreed set of teaching and lab spaces, including, but not limited to:
    • Cleaning Whiteboards and replacing supplies
    • Replacing radio microphone batteries
    • Ensuring that equipment has been powered down if not in use
    • Reporting any equipment found faulty
    • Assisting in the maintenance of ISS signage and posters
  • Under supervision and direction of IT Engineers, assisting with taking delivery, the physical setting up and routine care of new PCs, printers and IT equipment
  • To meet regularly with the nominated IT Engineer to discuss any problems and receive guidance
Minor Duties:
  • To assist users in teaching spaces or other areas with the use of IT equipment
  • To assist IT Engineers during events where IT and AV support is required
  • To undertake training offered by ISS

Hours of work:
Up to 12 hours per week as and when required. Flexible working hours. Term Time Only. Post available until 29th June 2018.

Rate of pay: 
£7.94 + holiday pay. £8.90 per hour in total.
To apply – Please provide a covering letter with details of why you would like to apply and what skills you could bring to the post along with an up to date CV.

Applications without a covering letter will not be considered. For help and advice on covering letters:

Help from Careers @ Lancaster

Blog from ERS on why your Cover Letters matter

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

LU Student? Want to stand out from the Crowd? The Lancaster Award can help!
This part-time job contributes “20 points” towards the Lancaster Award. To find out more about the Lancaster Award, and sign up, please click here:

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