Service Desk: 9am - 5pm
Monday to Friday
The Base, Alexandra Square, Lancaster Campus

Learning Zone Support Assistant

  • Location:
    North West
  • Position:
    Student Advisor
  • Salary:
    £7.85 + holiday pay = £8.80 per hour
  • Date Posted:
    05 Feb 2018
  • Advertising End Date:
    18 Feb 2018
  • Vacancy Type:
  • Reference:
Job Description
Are you interested in helping staff and students at the Learning Zone Support Desk? We are looking for people to join our busy team;
  • Offering help and support with general, informational and procedural enquiries.
  • Providing first point of contact and support for ISS IT Services
  • Supporting students to use the Learning Zone providing advice on study spaces, training and resources available.

If you have experience of working within a customer service environment, enjoy helping people find solutions, are able to explain technical issues in a non-technical language, and love a challenge then you might be exactly the person we're looking for.

The successful applicants will have a broad knowledge of commonly used IT and a willingness to further develop their skills. Excellent communication and teamwork is essential for this role as well as a strong customer focus to ensure that we provide an excellent service to our students, staff and visitors.


At the Learning Zone Support Desk we are open 9am to 5.30pm Monday to Wednesday and 9am to 5pm Thursday and Friday. Within these hours we operate a shift rota which we agree with you prior to the start of each term. As a member of our team we would require you to be available for regular shifts.

Key information
Rate of pay:  £7.85 + holiday pay (£8.80 per hour total)
Closing date:  Midnight, Sunday 18th February 2018
Interviews:  Thursday 1st March 2018

Applications without a covering letter will not be considered. For help and advice on covering letters:

Help from Careers @ Lancaster

Blog from ERS on why your Cover Letters matter

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

LU Student? Want to stand out from the Crowd? The Lancaster Award can help!
This part-time job contributes “20 points” towards the Lancaster Award. To find out more about the Lancaster Award, and sign up, please click here:

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