Conference and Guest Room Assistant 26/27
Closing Date: 30/09/2026

The Conferences and Events + department is in charge of organising conferences for internal and external customer all year round on campus and in other venues such as Forrest Hills and the Castle. We also have 80 guest rooms located in County that we manage like a hotel. In addition, outside of term time we also use student accommodation and manage up to 1000 bedrooms. We meet many different customers daily and answer any queries.

• To create a welcoming and friendly environment for all visitors and colleagues across the Conferences and Events + business. 

• To assist the team to ensure a consistent, high level of service throughout the customers' time with Lancaster Conferences+, Food & Dining and Guest Rooms. 

• To answer customer queries about Guest rooms and process their bookings (training provided) in a timely manner.  

• To check the bedrooms across campus before the arrival of customers.  

• To cover conferences areas during events (training provided). 

• To be available for work in all conference areas as business demands – evenings and weekends during term time and weekdays, evenings and weekends out of term. 

• Be confident, self-motivated and present a professional persona in all circumstances.  

• Have excellent verbal and written communication skills. 

• Be able to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service standards. 

• Have great attention to detail when carrying out tasks. 

• To be available for work in all conference areas as business demands, including evenings and weekends.  

• Be available evenings and weekends during term time and weekdays, evenings and weekends out of term. 

• Be able to commute to Lancaster University campus.