Junior IT Engineer
Closing Date: 17/05/2026

Information Systems Services (ISS) is looking to appoint an enthusiastic Junior IT Engineer to join the Campus IT Engineer team, supporting IT Services at Lancaster University.   

As a Junior IT Engineer, you will join a faculty-based team providing second-line technical support to users of the University’s IT services. In this role, you will offer both on-site and remote technical support to end users. Utilising ITIL-based processes to handle incidents and service requests, you will tackle a wide range of technical challenges, provide advice, and perform preventative maintenance to support the University’s teaching, research, and administrative functions. This includes collaborating with our AV services team to support IT and audio-visual equipment in various learning spaces. 

Additionally, you will work with the broader teams in ISS to help support the delivery of new and existing services. A key part of your role will involve participating in a campus-wide deployment of Windows 11. 

You will combine your IT and problem-solving skills with a strong user-focus to ensure an excellent service to the user community.   

This post will be normal business hours on campus for 20 hours a week flexibly from 1^st June until 31^st July 2026.    

We are an accredited Athena SWAN institution. Our multi-faith Chaplaincy Centre is a welcoming place for people of all faiths and none. We welcome applications from people in all diversity groups.   

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

Major Duties:

• Supporting the operation of the ISS Service Desk;
  
• The Provision of Information Technology and Audio-Visual support for staff and students;
  
• Support for PC and AV equipment in PC Labs and teaching spaces.

• Qualifications in IT or related discipline or relevant experience 
• Experience and understanding of PC Platforms, AV and Video Conferencing Equipment, Microsoft applications, operating systems and the Microsoft Office Suite 
• A general understanding of IT and AV systems as used in a higher education context 
• Ability to solve problems with own initiative, contribute to group problems solving and recognise when escalation is appropriate
• The ability to present information in an accurate and appropriate format.
• To convey an appropriate rationale and interest in applying for this particular post 
• Experience of anticipating implementation difficulties and identifying practical ways of overcoming or preventing them
• Experience of working as part of a team and providing appropriate guidance to colleagues
• Commitment to ongoing personal development and training