Job Title: Temporary Accommodation Services Assistant
Department/College: Accommodation
Directly responsible to: Departmental Officer
The post holder is required to liaise with a range of Professional Services staff including:
- Colleges
- Students’ Union
- ASK and Student Wellbeing Services
- Facilities Maintenance, Cleaning and Security
- Global Recruitment, Admissions and Outreach
- Conferencing, Guest Rooms & Hospitality
External:
- Prospective students and parents
- City Centre accommodation providers: private property landlords and purpose-built student accommodation providers
Major Duties:
Provide efficient support for day-to-day operation of the central Accommodation Team, including:
- Dealing with face-to-face enquiries in the Lancaster University Homes office.
- Answering emails, giving advice and information to current and prospective students and internal departments.
- Maintaining Accreditation Scheme management system, including re- advertising of properties, uploading of related documents to system and website
- Assisting with coordination of Offer Holder events, Open Days including liaising with students, Colleges and Recruitment Teams.
- Assist Accommodation Team in promotion, marketing and advertising of the Lancaster University accreditation scheme and University managed accommodation
Ensure that all aspects of service delivery contribute to a positive student experience
To actively participate in any accommodation related special projects or events that aim to improve the effectiveness of the department and/or improve the student experience.
To execute any duties that may reasonably be expected of the post holder at the request of line management.