Student Ambassador Leader 26/27
Closing Date: 04/05/2026

This role is open to all students. You don’t need to have been a Student Ambassador in the External Relations team prior to this. 

Successful candidates must be available to attend a SAL training day in June and September (date and time TBC), as well as the Student Ambassador training day on Saturday 6th June 2026.  

You must also be available to work 3 out of the 4 Undergraduate Open Days on the following dates*:

• Saturday 27th June 2026
• Saturday 11th July 2026
• Saturday 12th September 2026
• Saturday 17th October 2026

We will try our best to allocate you to your 3 preferred dates, however, this may not be possible due to availability.  

*For any dates not in term time, we are able to cover travel and may also be able to provide accommodation when needed. 

For informal inquiries, please contact Hayley Brady, Student Staff Manager by emailing 

[email protected]

 Your Application 

To apply for this role, you must submit a cover letter that does not exceed 500 words. The cover letter needs to include answers to the following questions:

•   Why do you want to become a Student Ambassador Leader at Lancaster University?
• Can you provide one example, either personal or professional, where you’ve gained experience suitable for this role?
• What skills or qualities do you possess that you believe will make you an effective Student Ambassador Leader?

Who We’re Looking For 

We're looking for dedicated Lancaster University students who are motivated to take an active role in shaping the future of the Ambassador Programme and taking it to the next level. This opportunity is perfect for those who have strong communication skills, a desire to further develop their leadership skills and an interest in gaining valuable work experience in a professional environment. If you're enthusiastic, reliable, and committed to representing our university with pride, we want you on our team! 

Even if you don’t meet the criteria for all the points below, we would still welcome an application from you. If you have had no prior experience, skills developed in school and in other jobs are quite often transferrable, so you don’t need to have had direct experience with everything listed below. As well as this, the Student Ambassador Programme is committed to supporting you in your development, therefore, in any areas you are not confident in, we can provide lots of training and support for this! 

Your main responsibilities will be to

• Represent Lancaster University to the highest possible standard, engage with prospective students, and be a vital part of our campus community
• Supervise and support Student Ambassadors during shifts. Consistently deliver outstanding service for visitors, lead by example and encourage the Ambassador team to do the same
• Provide excellent customer service whilst managing the reception of the Welcome Centre, dealing with student and visitor queries, whether face to face, by telephone, email or web
• Provide administrative support for the Student Staff Manager and the wider External Relations team
• Coach and assess ambassadors on their ability to deliver great quality campus tours, as well as delivering your own outstanding campus tours to prospective students and other visitors
• Represent your course and the wider University as a ‘Unibuddy’
• Host and deliver student life webinars, participate in online events such as live stream campus tours and take part in student Q&A sessions
• Monitor various central email accounts, responding to emails and setting up ad hoc tours for International and UK students where required
• Play a key role in the delivery of Student Ambassador training
• Attend compulsory training sessions and SAL monthly meetings
• Ensure areas of the Welcome Centre are kept clean and tidy at all times
• Assist with any other duties as may reasonably be required by the Student Staff Manager

Essential Skills & Abilities

• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Desire and ability to work both in a team and independently
• Excellent use of initiative, able to solve problems and think creatively
• Engaging personality and ability to communicate with a diverse range of people and ages
• Excellent knowledge of Lancaster University, including campus, systems, facilities and student life
• Comfortable with delivering presentations and public speaking, including delivering presentations via online platforms
• Good knowledge of Microsoft Office, in particular use of Teams, Word, Excel, email

Desirable Skills & Abilities

• Experience of working in a customer-facing environment and providing excellent customer service
• Experience supervising and/or mentoring others and providing advice and guidance
• Strong leadership skills, including ability to delegate, use initiative and motivate others
• Knowledge and ability to use online platforms, such as Unibuddy

Essential Values and Behaviours

• Committed to being a Student Ambassador Leader
• Reliable and punctual
• Respectful of other Student Ambassadors, staff members and visitors
• Flexible and proactive
• A commitment to Equity, Diversity and Inclusivity (EDI)

Working in this role will help develop the following skills and experience:

• Decisivness
• Creativity
• Integrity
• Emotional Intelligence
• Interpersonal Sensitivity
• Flexibility

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.