External Relations Student Ambassador 2026/27
Closing Date: 04/05/2026

Successful candidates must be available to:

• Saturday 27th June 2026 

• Saturday 11th July 2026 

• Saturday 12th September 2026 

• Saturday 17th October 2026

We will try our best to allocate you to your preferred dates, however, this may not be possible due to availability.  

*For any dates not in term time, we may be able to cover travel to Lancaster from your home location (UK mainland only) and/or on-campus accommodation if required. 

For informal inquiries, please contact Hayley Brady, Student Staff Manager by emailing 

h.brady[email protected]

 Your Application 

To apply for this role, you must submit a cover letter that does not exceed 500 words. The cover letter needs to include answers to the following questions:

• Why do you want to become a Student Ambassador for Lancaster University?
• Can you provide one example, either personal or professional, where you’ve gained experience suitable for this role?
• What skills or qualities do you possess that you believe will make you an effective Student Ambassador?

Please consider how you format your cover letter and refer to the job description and person specification below.

Who We’re Looking For 

We're looking for dedicated Lancaster University students who will embody our ethos, are comfortable sharing their experiences and are passionate about showcasing the best of what Lancaster University has to offer. With strong communication skills and a knack for engaging with prospective students and their families, you'll play a crucial role in creating memorable experiences and fostering a welcoming atmosphere. If you're enthusiastic, reliable, and committed to representing our university with pride, we want you on our team! 

Even if you don’t meet the criteria for all the points below, we would still welcome an application from you. If you have had no prior experience, skills developed in school and in other jobs are quite often transferable, so you don’t need to have had direct experience with everything listed below. As well as this, the Student Ambassador Programme is committed to supporting you in your development, therefore, in any areas you are not confident in, we can provide lots of training and support for this!

• Represent Lancaster University to the highest possible standard, engage with prospective students, and be a vital part of our campus community
• Consistently provide great quality campus tours to prospective students and their guests
• Share positive experiences and enthusiasm for Higher Education and Lancaster University, specifically at events and activities throughout the year
• Act as an Ambassador for the University, promoting its ethos, opportunities and services and enhancing its reputation at events 
• Answer any questions that visitors may have professionally and positively, and share personal experiences of life in Lancaster
• Have good knowledge of Lancaster University and be able to share this knowledge with visitors
• Support and assist at events where required, e.g. Open Days; Offer Holder Events, with set up and set down of equipment for each event
• Work as part of a team and lead by example, delivering consistently good service
• Support the Outreach team at events such as HE Fairs, UCAS Fairs and School Talks (Optional)
• Support any online events including webinars and live stream tours (Optional)
• Attend compulsory training and briefing sessions where required
• Assist with any other duties as may reasonably be required by the recruitment and admissions team

Essential Skills & Abilities

• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Desire and ability to work both in a team and independently
• Excellent use of initiative, able to solve problems and think creatively
• Engaging personality and ability to communicate with a diverse range of people and ages
• Excellent knowledge of Lancaster University including, campus, systems, facilities and student life

Desirable Skills & Abilities

• Experience of working in a customer-facing environment and providing excellent customer service 
• Comfortable with delivering presentations and public speaking, including delivering presentations via online platforms
• Knowledge and ability to use online platforms

Essential Values and Behaviours

• Committed to being a Student Ambassador
• Reliable and punctual
• Respectful of other Student Ambassadors, staff members and visitors
• Flexible and proactive
• A commitment to Equity, Diversity and Inclusivity (EDI)

Working in this role will help develop the following skills and experience:

• Decisivness
• Creativity
• Integrity
• Emotional Intelligence
• Interpersonal Sensitivity
• Flexibility

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.