£12.21 per hour + £1.47 holiday pay
Advertising End Date
15 Mar 2026

Role & Department Overview

We are looking for Conferences and and Guest Rooms Assistants to create a welcoming and friendly environment for all visitors, staff and colleagues across campus by working as a flexible member of the team and provide a high standard of customer service.
 
The position will be working within a team of conference coordinators and the guest room receptionist to help ensure the smooth running of our guest rooms, summer accommodation and any other events as business needs demand.
 
Start Date: April 2026 
End Date: Mid September 2026
Location: Lancaster University campus
Working Pattern: 1 day per week during April to June, with more days per week during June to mid September. The candidate needs to be available on evenings and weekends.
 

Job Description

Tasks will typically include:
  • To create a welcoming and friendly environment for all visitors and colleagues across the conference and events business.
  • To assist the team to ensure a consistent, high level of service throughout the customers' time with Lancaster Conferences, Food and Dining and Guest Rooms.
  • To answer customer queries about Guest Rooms and process their bookings (training provided) in a timely manner.
  • To check the bedrooms across campus before the arrival of customers.
  • To cover conference areas during events (training provided).
  • To be available for work in all conference areas as business demands - including evenings and weekends.
 

Person Specification

The successful candidate will:
  • Be confident, self motivated, and present a professional persona in all circumstances.
  • Have excellent verbal and written communication skills.
  • Be able to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of customer service.
  • Have great attention to detail when carrying out tasks.

Working in this role will help develop the following skills and experience:

  • Collaboration
  • Emotional Intelligence
  • Flexibility
  • Integrity
  • Multi-Tasking
  • Perseverance
  • Planning and Organising
  • Problem Solving
  • Resilience
  • Self-motivation
  • Teamwork
  • Time management
  • Verbal communication
  • Written communication

Any informal enquiries regarding this role may be directed towards Emma Nichols - [email protected]

 

 

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Applications without a cover letter or CV will not be considered, so please ensure your CV and cover letter are tailored to yourself and the role you are applying for. 
 

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Apply

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.

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