Advertising End Date
23 Jun 2025

Role & Department Overview

The Accommodation Team are looking to recruit an enthusiastic and motivated individual to provide a customer orientated front line service to current and prospective students as part of a strong and supportive wider team. The team are responsible for delivering a professional and friendly accommodation service to incoming students and their families, students living on campus as well as assisting with the transition to off campus living. 

You will have excellent IT and communication skills as well as strong organisational skills and will be expected to demonstrate an ability to work flexibly with minimal supervision as well as part of a team.  

The post is available from 14/07/2025 for a period of 12 weeks. The successful candidate will work 36.5 hours per week Monday-Friday, on campus in a customer facing role.

Start Date: 14/07/2025
 
 Pay Rate: £12.21 per hour + £1.47 holiday pay
 
 Interview Date: To be confirmed
 

Potential applicants may wish to make informal enquiries by contacting Leanne Benson, Departmental Officer on 01524 592399 or via Teams. 

Job Description

The post holder is required to liaise with a range of Professional Services staff including:

  • Colleges
  •  Students’ Union 
  •  ASK and Student Wellbeing Services
  •  Facilities Maintenance, Cleaning and Security
  •  Global Recruitment, Admissions and Outreach
  •  Conferencing, Guest Rooms & Hospitality 

External:

  • Prospective students and parents
  •  City Centre accommodation providers: private property landlords and purpose-built student accommodation providers
  •  UPP
  •  INTO

Major Duties: 

Provide efficient support for day-to-day operation of the central Accommodation Team, including:

  • Dealing with face-to-face enquiries in the Lancaster University Homes office.
  •  Answering emails, giving advice and information to current and prospective students and internal departments.
  •  Maintaining Accreditation Scheme management system, including re- advertising of properties, uploading of related documents to system and website
  •  Assisting with coordination of in-year access to accommodation for Offer Holder events, Open Days including liaising with students, Colleges and Recruitment Teams.
  •  Assist Accommodation Team in promotion, marketing and advertising of the Lancaster University accreditation scheme and University managed accommodation 

Ensure that all aspects of service delivery contribute to a positive student experience 

To actively participate in any accommodation related special projects or events that aim to improve the effectiveness of the department and/or improve the student experience.
  

To execute any duties that may reasonably be expected of the post holder at the request of line management. 

Person Specification

Essential:
 
  • To convey an appropriate rationale and interest in applying for this post - Application Form / Interview
  •  Experience of delivering excellent front line customer service, dealing with a range of queries /concerns - Application Form / Interview
  • Experience of administrative processes in an office environment - Application Form / Interview
  •  Experience of prioritising workload to meet competing deadlines - Application Form / Interview
  • Strong IT skills with experience of electronic management systems and databases and all Microsoft applications - Application Form / Interview
  • Ability to work in a team and have a flexible approach to work - Application Form / Interview
  • Effective numeracy and literacy skills with minimum of GCSE levels Grade C (or equivalent) in both English and Maths - Application Form

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Apply

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.

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