Student Ambassador - External Relations
Closing Date: 06/05/2025

Become a Lancaster Student Ambassador! We are now recruiting for our 2025/26 Student Ambassadors and are inviting all current students, both UG and PG, to apply and join the External Relations team to support our events.

About the Role

As a Student Ambassador, you will have the exciting opportunity to represent our institution, engage with prospective students, and be a vital part of our Ambassador community. Your responsibilities will include sharing your personal experiences, leading campus tours, participating in events, and providing valuable insights to prospective students and guests. This role is perfect for enthusiastic and motivated students who are passionate about Lancaster University and eager to inspire others. If you're looking to enhance your leadership skills, build meaningful connections, and leave a lasting impact, apply now to become a Student Ambassador!

You will be joining the External Relations (ER) Events team, who lead activities such as the Open Day events, Offer Holder Events, International Student Arrivals, Campus Tours and online outreach activities. There are also opportunities to work with other departments across the University on an ad-hoc basis.

This role is open to all students, and we would encourage First Years and anyone planning to stay at Lancaster for postgraduate study to apply. Full training in all aspects of the role will be provided.

Successful candidates must be available to attend the training day in June (Date and time TBC, but it will be a full day).

They must also be available to work 3 out of 4 of our 2025 Undergraduate Open Days:

• Saturday 28^th June 2025
• Saturday 12^th July 2025
• Saturday 13^th September 2025
• Saturday 11^th October 2025

Those carrying on in their studies in the 2025-26 academic year will be able to continue in the role, but must be available to work a proportion of the Undergraduate Offer Holder Events that are held on Saturdays throughout February, March and April 2026*.

*We will try our best to allocate you to your preferred dates, however, this may not be possible due to availability. For any dates not in term time, we can cover travel to Lancaster from any location on UK mainland when needed.

For informal inquiries, please contact Claire Boak, Student Staff Manager ([email protected])

Your Application

To apply for this role, you must submit a cover letter that does not exceed 500 words. The cover letter needs to include answers to the following questions:

• Why do you want to become a Student Ambassador for Lancaster University?
• Can you provide one example, either personal or professional, where you’ve gained experience suitable for this role?
• What skills or qualities do you possess that you believe will make you an effective Student Ambassador?

Please consider how you format your cover letter and refer to the job description and person specification below.

Who We’re Looking For

We're looking for dedicated Lancaster University students who will embody our ethos, are comfortable sharing their experiences and are passionate about showcasing the best of what Lancaster University has to offer. With strong communication skills and a knack for engaging with prospective students and their families, you'll play a crucial role in creating memorable experiences and fostering a welcoming atmosphere. If you're enthusiastic, reliable, and committed to representing our university with pride, we want you on our team!

Even if you don’t meet the criteria for all the points below, we would still welcome an application from you. If you have had no prior experience, skills developed in school and in other jobs are quite often transferrable, so you don’t need to have had direct experience with everything listed below. As well as this, the Student Ambassador Programme is committed to supporting you in your development, therefore, in any areas you are not confident in, we can provide lots of training and support for this!

• Represent Lancaster University to the highest possible standard, engage with prospective students, and be a vital part of our campus community
• Consistently provide great quality campus tours to prospective students and their guests
• Share positive experiences and enthusiasm for Higher Education and Lancaster University, specifically at events and activities throughout the year
• Act as an Ambassador for the University, promoting its ethos, opportunities and services and enhancing its reputation at events
• Answer any questions that visitors may have professionally and positively, and share personal experiences of life in Lancaster
• Have good knowledge of Lancaster University and be able to share this knowledge with visitors
• Support and assist at events where required, e.g. Open Days; Offer Holder Events, with set up and set down of equipment for each event
• Work as part of a team and lead by example, delivering consistently good service
• Support the Outreach team at events such as HE Fairs, UCAS Fairs and School Talks (Optional)
• Support any online events including webinars and live stream tours (Optional)
• Attend compulsory training and briefing sessions where required
• Assist with any other duties as may reasonably be required by the recruitment and admissions team

Education

• You must be registered as a current Lancaster University degree student (Essential)

• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Desire and ability to work both in a team and independently
• Excellent use of initiative, able to solve problems and think creatively
• Engaging personality and ability to communicate with a diverse range of people and ages
• Excellent knowledge of Lancaster University including campus, systems, facilities and student life

• Experience of working in a customer-facing environment and providing excellent customer service
• Comfortable with delivering presentations and public speaking, including delivering presentations via online platforms
• Knowledge and ability to use online platforms

Essential Values and Behaviours

• Committed to being a Student Ambassador
• Reliable and punctual
• Respectful of other Student Ambassadors, staff members and visitors
• Flexible and proactive
• A commitment to Equity, Diversity and Inclusivity (EDI)

What you’ll get in return

• Full training in all areas of the role
• Ongoing support with the role requirements
• Opportunities to travel
• Opportunities to network with other members of staff and external contacts
• Brand new Ambassador Uniform
• Enrolment onto the Ambassador Accreditation Scheme