£12.21 per hour + £1.47 holiday pay
Advertising End Date
23 Apr 2025

Role & Department Overview

This position is open to non-students only
 
To provide student facing support to our Undergraduate and Postgraduate teams in examination periods.
 
To act as a point of contact for student queries regarding assessment period, and to support the academic quality and rigor of the assessment process.
 
The post holder will work within one of the teaching departments within the Management School, and will support the already well established teams in this peak period.
 
Preferred start date: 19th May 2025
 
Expected end date: 9th August 2025
 
Interviews to take place: 7th May 2025
 
Weekly hours: up to 28 hours per week
 
Location: Remotely (in the UK) and on the Lancaster University campus

Job Description

  • Be a first point of contact for all current students during examination period, keeping them informed and disseminating information in a timely way.
  • Work with the Student Programmes Team and relevant academic colleagues to administer:

Responding to student emails and queries in relation to assessment period

Collation of examination marks

Processing and uploading of marks

Quality assurance processes


Person Specification

  • Proven track record working in a busy office environment 

  • Ability to convey an appropriate rationale and interest in applying for this particular post

  • High level of general office skills including IT competency across a range of applications

  • Excellent communication skills in face-to-face, electronic, telephone and written communications, including the ability to communicate information in a clear and appropriate manner
 
You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered. 

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
 
Apply

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.

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