£12.71 per hour + £1.54 holiday pay
Advertising End Date
06 May 2025

Role & Department Overview

Become a Lancaster Student Ambassador Leader! We are now recruiting for our 2025/26 Student Ambassador Leaders (SAL’s) and are inviting all current students, both UG and PG, to apply for a place on the SAL team.

 About the Role

In this exciting opportunity of joining our Student Ambassador Leader team, you’ll build on the responsibilities of a traditional Student Ambassador and also take on a pivotal role of being front of house in the Welcome Centre. You will represent our institution, engage with prospective students, and be a vital part of building our Student Ambassador community.

In addition to the usual Student Ambassador activities, your responsibilities will also include supervising Ambassadors during shifts, providing administrative support for the Student Staff Manager and the wider External Relations team, playing a key role in the delivery of Ambassador training sessions and leading teams of Ambassadors at student recruitment events on campus.

This role is perfect for enthusiastic and motivated students who are passionate about Lancaster University and eager to inspire others. If you're looking to enhance your leadership skills, build meaningful connections, and leave a lasting impact, apply now to become a Student Ambassador Leader!

You will be joining the External Relations (ER) Events team, who lead activities such as the Open Day events, Offer Holder Events, International Student Arrivals, Campus Tours and online outreach activities. There are also opportunities to work with other departments across the University on an ad-hoc basis.

This role is open to all students. You don’t need to have been a Student Ambassador in the External Relations team prior to this.

Successful candidates must be available to attend a SAL training day in June (date and time TBC) as well as the Student Ambassador training day in June (date and time TBC).

You must also be available to work 3 out of the 4 Undergraduate Open Days on the following dates*:

Saturday 28th June 2025
Saturday 12th July 2025
Saturday 13th September 2025
Saturday 11th October 2025


*We will try our best to allocate you to your 3 preferred dates, however, this may not be possible due to availability.

For any dates not in term time, we are able to cover travel and may also be able to provide accommodation when needed.

This role will require a DBS check, once in employment.

 
Your Application

To apply for this role, you must submit a cover letter that does not exceed 500 words. The cover letter needs to include answers to the following questions:

Why do you want to become a Student Ambassador Leader at Lancaster University?
Can you provide one example, either personal or professional, where you’ve gained experience suitable for this role?
What skills or qualities do you possess that you believe will make you an effective Student Ambassador Leader?
Please consider how you format your cover letter and refer to the job description and person specification.

Who We’re Looking For

We're looking for dedicated Lancaster University students who are motivated to take an active role in shaping the future of the Ambassador Programme and taking it to the next level. This opportunity is perfect for those who have strong communication skills, a desire to further develop their leadership skills and an interest in gaining valuable work experience in a professional environment. If you're enthusiastic, reliable, and committed to representing our university with pride, we want you on our team!

Even if you don’t meet the criteria for all the points below, we would still welcome an application from you. If you have had no prior experience, skills developed in school and in other jobs are quite often transferrable, so you don’t need to have had direct experience with everything listed below.

As well as this, the Student Ambassador Programme is committed to supporting you in your development, therefore, in any areas you are not confident in, we can provide lots of training and support for this!

 

Directly responsible to: Student Staff Manager

Preferred Start date: 2nd of June 2025

Expected end date: 27th of September 2025

Interview date: 16th of May 2025

Location: You will be based on-campus, with occasional work off-campus (school visits, HE Fairs, etc.)

Work pattern: Variable. You will be expected to work at least one shift (4.5 hours) each week in the Welcome Centre - SAL’s usually work 2 shifts a week as a guide. You also have the option to sign up for other Student Ambassador shifts throughout the year.

Job Description

Your main responsibilities will be to:

 
  • Represent Lancaster University to the highest possible standard, engage with prospective students, and be a vital part of our campus community
  • Supervise and support Student Ambassadors during shifts. Consistently deliver outstanding service for visitors, lead by example and encourage the Ambassador team to do the same
  • Provide excellent customer service whilst managing the reception of the Welcome Centre, dealing with student and visitor queries, whether face to face, by telephone, email or web
  • Provide administrative support for the Student Staff Manager and the wider External Relations team
  • Coach and assess ambassadors on their ability to deliver great quality campus tours, as well as delivering your own outstanding campus tours to prospective students and other visitors
  • Represent your course and the wider University as a ‘Unibuddy’
  • Host and deliver student life webinars, participate in online events such as live stream campus tours and take part in student Q&A sessions
  • Monitor various central email accounts, responding to emails and setting up ad hoc tours for International and UK students where required
  • Play a key role in the delivery of Student Ambassador training
  • Attend compulsory training sessions and SAL monthly meetings
  • Ensure areas of the Welcome Centre are kept clean and tidy at all times
  • Assist with any other duties as may reasonably be required by the Student Staff Manager

Person Specification

The successful candidates should be able to demonstrate the following:

Education:

  • You must be registered as a current Lancaster University degree student and be primarily based at the Bailrigg campus for the 2025/26 academic year (Essential)
Essential Skills & Abilities:
  • Excellent communication and interpersonal skills
  • Strong organisational and time management skills
  • Desire and ability to work both in a team and independently
  • Excellent use of initiative, able to solve problems and think creatively
  • Engaging personality and ability to communicate with a diverse range of people and ages
  • Excellent knowledge of Lancaster University, including campus, systems, facilities and student life
  • Comfortable with delivering presentations and public speaking, including delivering presentations via online platforms
  • Good knowledge of Microsoft Office, in particular use of Teams, Word, Excel, email
Desirable Skills & Abilities:
  • Experience of working in a customer-facing environment and providing excellent customer service
  • Experience supervising and/or mentoring others and providing advice and guidance
  • Strong leadership skills, including ability to delegate, use initiative and motivate others
  • Knowledge and ability to use online platforms, such as Unibuddy

 Essential Values and Behaviours:

  • Committed to being a Student Ambassador Leader
  • Reliable and punctual
  • Respectful of other Student Ambassadors, staff members and visitors
  • Flexible and proactive
  • A commitment to Equity, Diversity and Inclusivity (EDI)

What you’ll get in return:

  • Full training in all areas of the role
  • Ongoing support with the role requirements
  • Opportunities to travel
  • Opportunities to network with other members of staff and external contacts
  • Brand new Ambassador Uniform
  • Enrolment onto the Student Ambassador Accreditation Scheme
For any queries about this role please contact Claire Boak (Student Staff Manager):[email protected]
 
 
 
 
 
 
 
 
You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered. Click here for help with your cover letter. 

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.