£11.91 per hour + £1.44 holiday pay
Advertising End Date
05 Jan 2025

Role & Department Overview

Become a Faculty of Arts and Social Sciences Student Ambassador Leader!

We are now recruiting for our 2024/25 Student Ambassadors Leader and are inviting all current students within the departments listed below, both UG and PG, If your department is not listed below, this means we already have enough Ambassadors to represent subjects for this department and therefore, will not be accepting applications for those. 

  • School of Global Affairs 
  • Criminology  
  • Social Work 
  • Media and Cultural Studies 
  • Sociology 

Who We’re Looking For 

We're looking for dedicated Lancaster University students who are motivated to take an active role in shaping the future of the Ambassador Programme and taking it to the next level. This opportunity is perfect for those who have strong communication skills, a desire to further develop their leadership skills and an interest in gaining valuable work experience in a professional environment. If you're enthusiastic, reliable, and committed to representing our university with pride, we want you on our team! 

Even if you don’t meet the criteria for all the points below, we would still welcome an application from you. If you have had no prior experience, skills developed in school and in other jobs are quite often transferrable, so you don’t need to have had direct experience with everything listed below. As well as this, the Student Ambassador Programme is committed to supporting you in your development, therefore, in any areas you are not confident in, we can provide lots of training and support for this!

Successful candidates must be available to attend the training day on Saturday 25 January 2025 (times TBC but it will be all day) and be available to work 3 out of the 4 Undergraduate Offer Holder Events on the following dates: 

  • Saturday 01 February 2025 
  • Saturday 22 February 2025 
  • Saturday 22 March 2025 
  • Saturday 05 April 2025 

We will try our best to allocate you to your 3 preferred dates, however, this may not be possible due to availability.  

For any dates not in term time, we are able to cover travel and provide accommodation when needed. 

Accommodation is on a first-come, first-served basis. 

Your Application 

To apply for this role, you must submit a cover letter that does not exceed 500 words. The cover letter needs to include answers to the following questions: 

  • Why do you want to become a Student Ambassador Leader for the Faculty of Arts and Social Sciences?  
  • Can you provide one example, either personal or professional, where you’ve gained experience suitable for this role?  
  • What skills or qualities do you possess that you believe will make you an effective Student Ambassador Leader? 
Please consider how you format your cover letter and refer to the job description and person specification below.
 
Preferred start date: 25 of January 2025
 
Expected end date: 31 of October 2025
 
Interview date: Interviews are to be held on Tuesday 14th January 2025 in the form of a group interview
 
Location: You will be based on campus, with optional opportunities to travel across the UK to various events
 
Directly responsible to: Student Recruitment & Conversion Coordinator, Student Staff Manager

Job Description

Your main responsibilities will be to: 

  • Represent your department and Lancaster University to the highest possible standard, engage with prospective students, and be a vital part of our campus community.
  • Supervise and support Student Ambassadors during shifts.
  • Consistently deliver outstanding service for visitors, lead by example and encourage the Ambassador team to do the same
  • Provide excellent customer service when dealing with student and visitor queries, whether face to face, by telephone, email or web
  • Provide administrative support for the FASS Events Team or faculty departments
  • Coach and assess ambassadors on their ability to deliver great quality campus tours, as well as delivering your own outstanding campus and subject specific tours to prospective students and other visitors
  • Represent your course and the wider University as a ‘Unibuddy’
  • Host and deliver student life webinars, participate in online events such as live stream campus tours and take part in student Q&A sessions
  • Play a key role in the delivery of Student Ambassador training 
  • Assist with any other duties as may reasonably be required by the FASS Events Team 

Person Specification

The successful candidate should be able to demonstrate the following:

Education

  • You must be registered as a current Lancaster University degree student (Essential) 

Essential Skills & Abilities 

  • Excellent communication and interpersonal skills
  • Strong organisational and time management skills
  • Desire and ability to work both in a team and independently
  • Excellent use of initiative, able to solve problems and think creatively
  • Engaging personality and ability to communicate with a diverse range of people and ages
  • Excellent knowledge of Lancaster University including campus, systems, facilities and student life
  • Comfortable with delivering presentations and public speaking, including delivering presentations via online platforms Good knowledge of Microsoft Office, in particular use of Word, Excel, email 

Desirable Skills & Abilities

  • Experience of working in a customer-facing environment and providing excellent customer service
  • Experience supervising and/or mentoring others and providing advice and guidance
  • Strong leadership skills, including ability to delegate, use initiative and motivate others
  • Knowledge and ability to use online platforms, such as Unibuddy 

 Essential Values and Behaviours

  • Committed to being a Student Ambassador Leader
  • Reliable and punctual
  • Respectful of other Student Ambassadors, staff members and visitors
  • Flexible and proactive
  • A commitment to Equity, Diversity and Inclusivity (EDI)

What you’ll get in return

  • Full training in all areas of the role 
  • Ongoing support with the role requirements 
  • Opportunities to travel 
  • Opportunities to network with other members of staff and external contacts  
  • Brand new Ambassador Uniform 
  • Enrolment onto the Ambassador Accreditation Scheme 

Working in this role will help develop the following skills and experience:

  • Self-motivation
  • Teamwork
  • Time Management
  • Verbal communication
  • Written communication
  • Planning and organising
  • Problem solving
  • Leadership
  • Multi-tasking
  • Organisation
  • Flexibility
  • Curiosity
  • Decisiveness
  • Collaboration
For further information, please email [email protected]

 

 
 
 
 
 
 
 
 
 
You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.
 

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Apply

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.

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