£11.44 per hour + £1.38 holiday pay
Advertising End Date
09 May 2024

Role & Department Overview

The Library is looking for three current students to join our team of Library Student Ambassadors

 

The Library Student Ambassadors will be involved in a variety of library activity including Undergraduate Open Days, Offer holder days, Welcome Week, and other Library events. You will be the first point of contact for prospective students and guests, providing great quality Library tours and sharing positive experiences of, and enthusiasm specifically for the Library and Learning Development.

 

The successful candidates will also participate in various working groups and projects across the library, which can be adapted and chosen based on their own interests. Previous Library Ambassadors have contributed to the following projects:

  • Our Library social media team, including contributing to meetings and creating content for Instagram, such as Instagram story takeovers, Question and Answer sessions, and main feed posts.
  • Developing our Library Newsletter and writing content.  
  • Supporting drop-in sessions in the special collections and archive research centre. 
  • Contributing to the library academic integrity group by reviewing webpages and engaging in focus groups to tailor and improve library services for diverse student needs, such as international students or AI integration.
  • Contributing to library groups, such as the Library Management Team and Business Information and Communications Group, including attending student feedback carousels to get feedback on library social media and other communication channels. 
  • Supporting various recognition and Equality, Diversity and Inclusivity events. Examples includeMalika Booker: Reading and In Conversation (October 2023) and Library of Lived Experience of Mental Health (March 2024). 

Library Student Ambassadors will also receive career development support, including the opportunity to receive mentoring from Library staff and workshops with the university Careers Team.  

 

See the Library’s Students as Partners webpage for more information about student employment across the Library & Learning Development.

 

Lancaster University Library has made Equality, Diversity and Inclusion one of the key aims of our vision for 2025. We will provide an inclusive, supportive and safe environment where everyone belongs and can contribute to our distinctiveness.

We welcome applications from people in diverse groups, particularly encouraging applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

 

Successful candidates must be available for training on Wednesday 26th June (1pm-4:30pm) and to support the four Undergraduate Open Days on the following dates:

  • Saturday 29 June.
  • Saturday 13 July.
  • Saturday 14 September.
  • Saturday 12 October. 

Start Date:26th June 2024

End Date: 28th June 2025

Interview Date: 23rd or 24th of May

Location:On campus, with some optional shifts at events in Lancaster City Centre.

Work pattern: Variable, up to 10 hours per month. Most Library Ambassadors work around 8 hours a month as a guide. 

 

For informal inquiries please contact Tom Morley ([email protected]).  


Job Description

  1. To provide consistently great quality Library tours to prospective students and their guests
  2. To share positive experiences of, and enthusiasm for, Lancaster University and the Library and Learning Development.
  3. To support Library events and activity, such as welcome week, the library festival and other engagement events as required by the Library and Learning Development Team. This could include creating content for social media, contributing to Library projects and working groups and curating book displays and exhibitions. To share student experiences at Library working groups. 
  4. To act as an Ambassador for the University, promoting its ethos, opportunities and services and enhancing its reputation at events. 
  5. To answer any questions visitors may have professionally and positively and share personal experiences of life in Lancaster.
  6. To have good knowledge of Lancaster University and the Library and be able to share this knowledge with visitors.
  7. To work as part of a team and lead by example, delivering consistently good service.
  8. To attend compulsory training sessions where required.
  9. Any other duties as may reasonably be required by the Library & Learning Development team.

Person Specification

Education

  1. Essential - Registered as a Lancaster University student in 2024/25 academic year.    

Desirable Experience 

  1. Of being a user of the Library service at Lancaster University.
  2. Of working with staff, students, parents and members of the public.
Essential Skills and Abilities 
 
  1. Excellent communication and interpersonal skills 
  2. Ability to take initiative and work without supervision
  3.  Knowledge of the Library and Learning Development service at Lancaster University 
  4. Desire and ability to work well in a team and demonstrate tact and diplomacy
  5.  Excellent organisation and time management skills 
  6. Willingness to work outside of your comfort zone and show flexibility 
  7. Must be available for training on Wednesday 26th June (1pm-4:30pm) and to support 4 undergraduate Open Days on Saturday 29th June, Saturday 13th July, Saturday 14th September and Saturday 12 October. 

Essential Values and Behaviours 

  1. A desire to support others.
  2. Reliability and punctuality.
  3. A Proactive approach.
  4. A commitment to Equity, Diversity and Inclusivity (EDI).
Working in this role will help develop the following skills and experience:
 
  • Collaboration 
  • Creativity
  • Emotional intelligence
  • Knowledge Sharing
  • Organisation
  • Planning and organising
  • Self-motivation
  • Teamwork
  • Time Management
  • Verbal communication
  • Written communication
 
 
 
 
 
 
 

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.