£11.44 per hour + £1.38 holiday pay
Advertising End Date
03 May 2024

Role & Department Overview

Summer Graduation – July 2024: Graduation Assistants

Our degree ceremonies are high-profile occasions and as representatives of the University, Graduation Assistants play a key role in the successful delivery of these events.

This summer’s graduation ceremonies will take place from Monday 15th – Friday 19th July inclusive and will celebrate the achievements of our undergraduates and PhD students.

Over 3000 graduating students and their guests will attend across five days of graduation, and your role will ensure that they have the best possible experience.

The July 2024 timetable of ceremonies can be viewed here:

Summer Graduation - Lancaster University

Interview date: Friday 17 May 2024
Start date: 15 July 2024
End date: 19 July 2024
Location: On the Lancaster University Campus 
Hours per week: Up to 40 hours per week

Job Description

During graduation there are three ceremonies that take place each day at 10:30am, 1:45pm and 4:30pm, with the exception of Monday where there is no 10:30am ceremony.  Each ceremony lasts around 75 minutes and Graduation Assistants will support the team directly pre and post event.  For specific hours relating to each role, please see the role descriptions below.

 
 Welcome and Information Guides (x3) per shift
 

Either 4 or 7.5 hours per day. 08:30am-12:30pm, 12:30pm-4:30pm, or 08:30am-4:30pm. If working over 6 hours, there will be a 30 minute unpaid break.

 In this role you will often be the first member of staff which graduands and guests encounter when they arrive on campus. Your duties include:

  • Welcoming graduands and guests onto campus
  • Supporting guests with directional information / wayfinding
  • Providing key information about graduation / campus
  • Supporting and signposting those with access requirements / additional needs
  • This role will mostly be based outside, and you should be confident in approaching people to assist and direct them to key venues

Live Broadcast Assistants (x2)  per shift

Either 5 or 4.5 hours per day, 8:30am - 1:30pm or 1:30pm - 6pm

We provide a live stream of ceremonies for additional guests. Your role will support the live stream venue and guests within it. Your duties include:

  • Acting as Front of House for the live broadcast venue – welcoming and assisting guests
  • Dealing with queries and supplying information about graduation / live broadcast provision
  • Providing support and direction to guests with access requirements / additional needs
  • Supervising the venue whilst in use, ensuring safety of audience
  • Alerting the Graduation Team to any technical issues that may occur
  • Taking programmes to venue
  • There will be members of the extended graduation team also on hand each ceremony to assist and supervise

Guest Management Ushers (x3) per shift

Either 4, 4.25 or 7.75 hours per.  08:30am-12:30pm, 12:30pm-4.45pm or 08:30am-4.45pm.  If working over 6 hours, there will be a 30 minute unpaid break.

You will support the team in pre-ceremony preparations and welcoming guests into the Great Hall. Your duties include:

  • Welcoming / checking-in guests
  • Ushering guests to their seats
  • Assisting with ceremony turnaround – venue setup and checks / programme distribution
  • Confidently dealing with guest queries and signposting to relevant team members
  • Managing people flow within and outside the venue
  • Signposting additional guests to the live broadcast venue

Cloakroom Assistant (x2) per shift

5 or 5.5 hours per day.  8.30am-1:30pm or 1:30pm-7pm.

 Based in the Roundhouse this role will provide a friendly and efficient service to students and their guests. Your duties include:

  • Supervising cloakroom facility
  • Greeting guests and graduands, maintaining a calm focused attitude, even during busy periods
  • Supporting guests with directional information / wayfinding
  • Managing ticketing system for cloakroom items (raffle tickets – one to guest and one on the hanger)
  • Managing storage and access to belongings.
Photography Chaperone (x1) Tuesday only.  (If allocated this role you are also eligible to be considered for alternative roles throughout the week).
 

08:30am-4:45pm.  As you are working over 6 hours, there will be a 30 minute unpaid break.

 We are adding to our stock of graduation photos and an external photographer who has previously worked with the university will be undertaking this.  You will be escorting them around campus throughout the day, therefore you must have a sound knowledge of the university campus.  Your duties include:

  • Guiding the photographer around site to notable graduation locations and other places of interest where graduands can be seen with family and friends
  • Handing out consent forms to be completed and ensuring they are filled out correctly
  • Assisting the photographer with whatever is needed to help and support them

All roles are interchangeable and require flexibility to support one another as required.

While the exact hours of work will vary depending on which role you are undertaking, you MUST be available to work the entire shift for your role on each day.

All successful candidates must be able to attend an in person pre graduation briefing on Wednesday 10th July from 10:30am-11:30am.

Person Specification

  • Experience of working with the public, ideally in a customer-facing role
  • A good knowledge of the university campus
  • Enthusiastic and approachableconfident in approaching guests to provide support / direction
  • Ability to remain calm under pressure
  • Problem-solving skills – ability to use initiative
  • Excellent team working skills

Working in this role will help develop the following skills and experience:

  • Commercial awareness
  • Decisiveness
  • Flexibility
  • Problem solving
  • Self-motivation
  • Teamwork
  • Time Management
  • Verbal communication
For any further information please contact Rachel Powell, Events Manager (Graduation) - [email protected]
 
 
 

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.