ISS, Information Systems Service are looking for a proactive and driven individual to join our Service Desk Team.
Successful candidates must be available for training week commencing 26th September. Available to work 1st and 2nd October and a number of days during welcome week and Week 1.
As an ISS Support Desk Assistant you will provide front-line support for Eduroam and IT Accounts to students and staff of the University. You will be expected to answer questions, look for solutions to problems and pass on more complex issues where necessary. You will work alongside other members of the ISS Service Desk to proactively resolve customer queries. You will gain experience of working with Eduroam and IT Account plus some of the other IT systems we provide, improve your problem-solving capabilities and have the opportunity to undertake training.
The work involves: Providing first point of contact and support for IT Services provided by ISS either in-person at one of the College locations, in the Learning Zone, or through our chat/online Help Centre/phone system. Offering help and support with general, informational and procedural enquiries.
The team you will be joining has a strong customer focus and you should bring a pro-active and “can-do” attitude. Excellent time management, customer service skills and high levels of attention to detail are essential elements of this role.
Start Date: 26th September 2022
End Date: 14th October 2022
Location: On the Lancaster University campus
Hours per Week: 6