£12 per hour plus £1.45 holiday pay
Advertising End Date
23 Sep 2021

Role & Department Overview

The Transitions Team are looking for a flexible and organised person for the role of Transitions Team Co-ordinator. This is a temporary, full-time role. You should have experience of working in aadministrative capacity, ideally in Higher Education (HE), and an understanding of student support within HE. 

The Transitions Team Co-ordinator will provide support to enable the preparation and smooth delivery of core Transitions Team activities running in Michaelmas termThe post-holder will support with the delivery of the Wellbeing Programme and administration of other programmes of support

The Transitions Team offer pastoral support opportunities for students to settle in, connect with others, and look after their own wellbeing. The Transitions Team sits in Student Wellbeing Services, and works closely with colleagues in the Disability Service, Counselling Service, as well as wider Student Education Services and Academic Departments. 


Pay Rate:  £12.00 per hour plus £1.45 Holiday Pay 

Start date:  Start of October 2021

Duration:  3 months approximately 

Location:  On Campus 

Working pattern:  Full Time, 37.5 hours per week.  Occasional working out of normal office hours including evening and weekends will be required.

Interview Date:  29th September 2021

Job Description

You will contribute to the running of a broad package of student support programmes, courses, events and services both online and in-person. This provision aims to support the transition to HE and continued success of students from specific Widening Participation (WP) target groups, in particular those from low-income families and neighbourhoods with low participation in HE, mature students, BAME students and disabled students

Duties of the post-holder will include:

  • Preparing and updating core scheme documentation and training materials for Transitions programmes. 
  • Final editing and proofreading support for online resources and training (including proofreading for the Ready for University online course modules).
  • Updating service staff and student file structures, staff manuals, website, and archiving in line with GDPR.
  • Monitoring and maintaining Microsoft Teams Channels including the Wellbeing Friends Channel, and Smart Start Teams Channel.
  • Supporting student communications including email enquiries and phone calls.
  • Assistance with Transitions student event and activity delivery including Tea and Chat, the Wellbeing Walk, and thematic Wellbeing Events
  • Providing administrative support for delivery of student focus groups.  Supporting with the evaluation of Ready for University by collating qualitative data and supporting the facilitation and administration of student focus groups.
  • To undertake other duties which are commensurate with the role and grade of the post. 

Person Specification

You will need the ability to work independently as well as the skills to collaborate with colleaguesYou will need good organisation and analytical skills and the ability to work to tight deadlinesA commitment to EDI is essential, and an understanding of disabilities (particularly autism spectrum condition) would be a significant advantage


  • Experience of preparing and proofing written documents and other multimedia content
  •  Experience of working in a support or advisory service, preferably in a Higher Education (HE) setting


  • Confident user of numeric data including using excel spreadsheets. 
  • Ability to collate information and data (including quantitative data) and to present information in an accurate and appropriate format.
  • Experience using IT systems including Microsoft Teams, digital platforms and full proficiency in MS Office. 
  • Ability to work on own initiative, with organisational skills and the ability to prioritise work to meet tight deadlines. 
  • Good team member with patience, emotional resilience and ability to work calmly under pressure. 
  • Ability to communicate with staff, students, and external services in person, over the phone and online including the use of MS Teams. 
  • A commitment to EDI and an understanding of the challenges faced by students from Widening Participation (WP) groups. 
  • An understanding of boundaries, confidentiality, and safeguarding and willingness to undertake required training.  To convey an appropriate rationale and interest in applying for this post. Ability to work on campus.
For an informal discussion about the role please contact Cathryn Fitton by emailing transitions@lancaster.ac.uk 
Please note: Unless specified otherwise in the advert wording, this role is only open to individuals based in the UK.
You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand.

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.