£8.91 per hour plus £1.08 holiday pay
20 Jun 2021

Role & Department Overview

The Global Experiences team are looking for five friendly, reliable students to support the delivery of three summer programmes. Around 350 international students are expected to attend the English for Academic Purposes and Study Start programmes before beginning their main academic studies at Lancaster. There will be one online cohort and two in-person cohorts.

These positions may vary in weekly hours and assigned tasks. Admin duties would take place Mon-Fri during the day, social events would take place in the evenings and weekends. Ambassador duties will mainly take place on campus - please confirm you are available to work on campus in your cover letter.

We estimate approximately 70 hours per Ambassador across the whole period. These hours may be reduced if government guidelines change and social events cannot take place. In that case, there will still be online social events and administration duties.

Further information on the programmes can be found at:  

https://www.lancaster.ac.uk/eap 
https://www.lancaster.ac.uk/study-start
 
Start date: 26th August
End date: 1st October
Interview date: 30th June
 
Queries about this role can be directed to Cara Pinder-Emery; globalschools@lancaster.ac.uk

Job Description

Main duties:
  • Be the first point of contact for new students acting as an Ambassador for the University, promoting its ethos, opportunities and services 
  • Warmly welcome and assist students arriving onto campus to find their accommodation
  • As part of a team, develop, deliver and supervise students on teambuilding social activities and weekend day trips 
  • Motivate, engage with, and enthuse groups of students, including sharing positive experiences of Higher Education and Lancaster
  • University. This may be in person or online.
  • Work independently to deliver campus and town tours, guide students to sessions and support the organisation of the programmes
  • Work with a range of people in a multicultural environment
  • Work under pressure in a busy environment using initiative and being adaptable to problem-solve in unexpected situations 
  • Provide administrative support such as photocopying and filing paperwork, taking student registers etc.
  • Any other duties as may reasonably be required by the wider team

Person Specification

Essential:
  • A current Lancaster University degree student or graduated in the last 2 years.
  • Good knowledge of Lancaster University including the campus, systems, facilities and student life.
  • Experience of providing excellent customer service including giving advice.
  • Shows an interest in working in a multicultural environment and can adapt to working with a range of people on a range of tasks.
  • Has excellent communication skills in face-to-face, electronic, telephone and written communications, including the ability to communicate information clearly to people when English is not their first language.
  • Strong organisational and time management skills.
  • Able to work independently on own initiative and collaboratively as part of team. 
Desirable: 
  • Experience of providing effective administrative support, including good knowledge of Microsoft Office, in particular use of Excel and Outlook 
Working in this role will help to develop the following skills and experience:
  • Collaboration
  • Creativity
  • Decisiveness
  • Emotional intelligence
  • Planning and organising
  • Problem solving
  • Self-motivation
  • Verbal and written communication
 
 
 
 
 

Important information for job seekers:

Please note that from the 21st June 2021 if you are successful in being appointed to a role you may be required to attend the Lancaster University campus to perform an in-person right to work (RTW) check before commencing the position. For this check you will need to be in possession of your original RTW documentation. You are welcome to get in touch with us should you have any questions regarding this process on 01524 510853.

 

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.