£8.91 per hour plus £1.08 holiday pay
17 May 2021

Role & Department Overview

An exciting opportunity has arisen to become part of the University's Recruitment, Admissions and International Office Student Ambassador team.

RAID are looking for around 50-75 ambassadors to join their existing team, and are looking for friendly, reliable and engaging students with a real passion for Lancaster University to deliver campus tours and work various events engaging with prospective students throughout the year such as Open Days and Applicant Visit Days.

Preferred Start Date of Position(s): From Early/Mid June
Expected End Date of Position(s): September 2022
Interviews to take place from w/c 7th June 2021 (online)
Training will be delivered online -– 10th June between 5-7pm.
Informal enquiries should be made to: Lyndsey Spiers - l.spiers@lancaster.ac.uk

Job Description

Major Duties:

  • To provide consistently great quality campus tours to prospective students and their parents;
  • To share positive experiences of, and enthusiasm for, Higher Education and Lancaster University specifically at events and activities throughout the year;
  • To act as an Ambassador for the University, promoting its ethos, opportunities and services and enhancing its reputation at events.
  • To answer any questions visitors may have professionally and positively and share personal experiences of life in Lancaster;
  • To have good knowledge of Lancaster University and be able to share this knowledge with visitors;
  • To support and assist at events where required, e.g. Open Days; Applicant Visit Days; HE fairs; UCAS fairs; student life talks etc.;
  • To work as part of a team and lead by example, delivering consistently good service;
  • To support Outreach and Widening Participation events and tasks where required;
  • Any other duties as may reasonably be required by the GRO team.

Person Specification

  • Registered as a current Lancaster University degree student
  • Experience of liaising with students, staff members and external individuals
  • Good knowledge of Lancaster University including the campus, systems, facilities and student life
  • Experience of providing effective administrative support, including good knowledge of Microsoft Office, in particular use of Word, Excel, email and the Internet
  • Experience of providing advice and guidance
  • Experience of working in a customer facing environment and providing excellent customer service
  • Excellent face to face, telephone, electronic and written communication and interpersonal skills
  • Strong organisational and time management skills
  • Excellent presentation and public speaking skills
  • Desire and ability to work both in a team and independently
  • Engaging personality and ability to communicate with a diverse range of people and ages
  • Ability to solve problems and think creatively
  • Flexible in working a variety of shifts and adaptable to working with a range of people on a range of tasks
  • Must be able to display respect of others and can lead by example
  • Committed to the task in hand and displays reliability, i.e. punctuality; getting tasks done and motivating self

Working in this role will help to develop the following skills and experience:

  • Emotional intelligence
  • Exercising professional judgement
  • Flexibility
  • Integrity
  • Interpersonal sensitivity
  • Knowledge Sharing
  • Multi-tasking
  • Organisation
  • Perseverance
  • Persuasion
  • Planning and organising
  • Problem solving
  • Research
  • Resilience
  • Self-motivation
  • Teamwork
  • Time Management
  • Verbal communication
  • Written communication
You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 
Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.