£11.77 per hour plus £1.42 holiday pay
02 Nov 2020

Role & Department Overview

Student and Education Services Covid Response Support Team
The Covid-19 Response Support Coordinator is responsible for responding to and triaging student reports of suspected coronavirus symptoms, positive tests and self-isolation, responding to requests for information and support from students via email and telephone, and providing advice and help to both students and parents.
Start date: 11th November 2020
End date: 26th January 2021
Working hours: 36.5 hours per week
Interview date: TBC
Please note this role is not open to current Lancaster University students. 

Job Description

Main duties include:

  • Responding to student reports of suspected coronavirus symptoms, positive tests, self-isolation and requests for help.
  • Providing advice to students on self-isolation guidelines and the University support available, via email and telephone.
  • Asking students for more information and where necessary sharing information with relevant members of staff in the Departments, Colleges, Accommodation Service and Student Wellbeing.
  • Following up with students to confirm that they are well, follow up test results and/or confirm recovery.
  • Managing information flow through the digital recording and monitoring systems.
  • Keeping accurate records of students details and contact undertaken.
  • Providing reports to Departments, Colleges, Student Wellbeing and senior management as requested.
  • Role holder will be expected to provide some cover over weekends, on a rota basis.

Person Specification


  • Experience using IT systems, including Microsoft Teams, Outlook and Excel;
  • Excellent organisational skills;
  • Experience managing data and producing reports;
  • Understanding of GDPR and management of sensitive data;
  • Proactive and able to work independently;
  • Strong written and verbal communication skills.


  • Experience working with students;
  • Understanding of higher education environment;
  • Experience in a customer service role.

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.