£10.30 per hour plus £1.24 holiday pay
19 Sep 2020

Role & Department Overview

The Department of Marketing in LUMS are looking for a postgraduate assistant to work in their busy and lively professional services team.  The position is grade 4, either 4 days per week or equivalent hours.

You will work closely with our professional services team, provide high levels of support to our academic department, be the first point of contact for staff, visitors and students to the postgraduate office, responding proactively to queries.  The role is primarily co-ordination the PhD research programme and supporting postgraduate taught activities, as well some undergraduate support at peak points.  For full details please see the job description.

You should have administrative experience in an educational environment, worked effectively both individually and as part of a team, good IT skills, have excellent communication and customer service skills and enjoy working in a busy and vibrant environment.  Attention to detail, the ability to effectively multi-task and prioritise are essential to this role.  For full details please see the person specification.

Informal enquiries can be made to:
Yvonne Nuttall 
email: y.nuttall@lancaster.ac.uk
Tel: 01524 510904
Available on Microsoft Teams.
  • Division/location: LUMS Marketing Dept. 
  • Start Date: ASAP
  • Duration: 12 weeks until - 21/12/2020
  • Interview Date: 22/09/2020
  • Working Pattern: 4 days a week or equivalent hours. Due to the working hours required for this position it is not suitable for a student. 

Job Description


  • Create and maintain PG student records. 
  • To provide support to the Programme Co-ordinators/Programme Directors and module leaders for all aspects of programme and module delivery, including Moodle, module materials timetabling, module evaluations, handbooks, events, inductions week, exams, etc.
  • Responsible for attendance monitoring on all postgraduate students on MKTG modules on both the MSc in Marketing and the MSc in Advanced Marketing Management; inputting attendance records into LUSI on a weekly basis; follow up non-attendance

  • Responsible for producing student progress reports; highlight students whom fall into poor/bad academic standing for attendance and/or assessment submissions to the PG Co-ordinator/Modules Leaders.  As directed arrange student progress meetings.

  • To provide past and present assessment information, results and transcripts for staff and students as required for references etc.


  • Responsible for ‘logging in’ all module assessment submissions, following up non/late submissions with both students and markers; distributing to markers; assist with marks entry; ensure marks are recorded and released accurately; ensure assessment feedback is released to students on time; support the moderation process; all working to tight turnaround times; upload sample coursework for external examiners. Monitor online feedback take-up rates.

  • To assist the Programme Administrators with arrangements for and preparation of information and scripts to be sent to the External Examiners.  To ensure that all assessed work is stored in a secure place for the correct time period in line with the GDPR.

Student Support

  • To be the first point of contact for all students enquiries on a day to day basis and providing pastoral care.  To provide, in consultation with the Programme Administrator, guidance and information on all aspects of the programme and the University. 

  • Ensuring noticeboards are up to date.

  • To undertake mailings to students and alumni as required.

    Committee work

  • To support the Programme Administrator in servicing programme meetings, for example, the Staff Student Committees, the Examiners Boards and the Curriculum Review meetings.  To book rooms for committees related to the programme and to assist the Programme Administrator in the preparation of papers.

    PhD in Marketing Programme


  • Working with the Doctoral Director, responsible for PhD admissions; dealing with enquiries; processing all applications of successful and unsuccessful applications; recording and maintaining accurate records.  Liaising with LUMS Doctoral Office.
  • To support the Doctoral Director in the delivery of the department PhD programme.  Create and maintain PhD student records, organise seminars and events, prepare programme materials, handbooks and welcome students during induction week.  Liaising with Postgraduate Registry.   Thesis receipt, forwarding relevant paperwork to examiners/Registry.
  • Responsible for attendance monitoring of all students and raising any issues with visa team
  • Ensure supervisors are keeping meeting details up to date on LUSI
  • Update postgraduate records on LUSI and alumni records
  • Maintain PhD web pages where relevant
  • In liaison with Departmental Administrator arrange room provision for new PhDs
  • Maintain department conference funding records


  • Alert staff/students to the annual research review process.  Communicate with internal/external examiners, organise student viva’s and travel/accommodation as necessary, printing & binding of thesis

Student Support

  • Communicate regularly with all research students and academic supervisors, providing pastoral care for PhD students 


Undergraduate Programmes

  • To provide the UG programmes with periodic support during peak periods; i.e. attendance monitoring; assessment submissions; exam marks entry; or any other relevant task


  • To provide cover for departmental support staff at busy times and during periods of leave.
Any other duties as determined by the Programme Co-ordinators/Programme Directors/Head of Department/Departmental Administrator appropriate to the grade of the position.

Person Specification

  • Essential: To convey an appropriate rationale and interest in applying for this post.
  • Essential: Effective numeracy and literacy skills (GCSE Maths and English or equivalent).
  • Essential: Good IT skills including the use of Microsoft Office suite, local record keeping systems.  Desirable - LUSI and VLEs e.g. Moodle.
  • Essential: Excellent communication skills, in face-to-face, electronic, telephone and written form including the ability to present information in an appropriate format.
  • Essential: Experience of accurately inputting to databases, maintaining manual/electronic records and the analysis and manipulation of this data.
  • Essential: Close attention to detail and a high level of accuracy in all areas of work.
  • Essential: Experience of dealing with a wide range of customer queries and concerns in a professional manner.
  • Essential: Experience of prioritising workload to meet competing deadlines and provide the highest level of customer service.
  • Essential : Ability to work in a team and have a flexible approach to work.
  • Desirable: Experience of working within an academic environment, demonstrating an understanding of issues involved in HE administration and challenges faced by staff and students.
  • Desirable: Experience of committee servicing and of taking minutes.

You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.

Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand. 

Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.