£8.72 per hour plus £1.05 holiday pay
19 Apr 2020

Role & Department Overview

The Transitions Team are looking to recruit Student Ambassadors to support with delivering Smart Start, our pre-entry residential programme aimed at students on the autism spectrum. The programme will take place from the 13th until the 15th September 2020.

We are looking to recruit both a ‘day’ team and a ‘night’ team to support us with the running of the programme. We are also looking to recruit a Lead Ambassador for both teams. During the compulsory training, ambassadors will be allocated to one of these teams based on skills and experience.  

We particuarly welcome applications from male students in order to increase our diversity in this role.

Full training will be provided.

Interviews will be held on 4th May 2020.
In order to apply you must be a current Lancaster University Student.
For an informal discussion about the role, please email transitions@lancaster.ac.uk

Job Description

To support new students to successfully transition to living and studying independently at Lancaster University. Your role will involve proactively supporting students to:
  • Make friends in their peer group
  • Become familiar with the campus environment
  • Experience living in student accommodation
  • Learn about relevant support services
To deliver activities as part of the programme such as a campus tour, wellbeing carousel and trip to Lancaster (Day Ambassadors).  

To deliver a variety of evening activities (Night Ambassadors).  

To be responsible for the health, safety and wellbeing of all programme attendees.  

To be available ‘on call’ during the night and to respond appropriately to any incidents (Night Ambassadors)

To supervise and act as a mentor to students on the programmes, proactively encouraging participants to engage in activities.

To ensure appropriate behaviour of participants and ambassadors on the programmes as outlined in the Code of Conduct.

To act as an ambassador for the University, promoting its ethos, opportunities and services and enhancing its reputation.

Have an excellent knowledge of safeguarding policies and procedures, ensuring these are adhered to at all times and any issues are reported (full training will be provided).
To work as part of a team and lead by example, delivering consistently excellent service to students and their parents.

To empathise and encourage students to engage in the programme through a non –judgemental approach.

To attend all training specific to the role.

Person Specification

  • Registered as a current Lancaster University student (essential)
  • Of working in a supervisory/mentoring capacity (essential)
  • Of liaising with students and staff members (essential)
  • Of Lancaster University including the campus, systems, facilities and student life (essential)
  • Of working with young people in a residential capacity (desirable)
  • Of supporting individuals on the autism spectrum (desirable)
Skills and Abilities
  • Excellent face to face interpersonal skills (essential)
  • Excellent organisational and time management skills (essential)
  • Ability to work under pressure and use initiative to deal with problems and escalate as  necessary (essential)
  • Desire and ability to work well in a team and demonstrate tact and diplomacy (essential)
  • Ability to be proactive in solving  problems and thinking creatively (essential)
  • Strong leadership skills, including ability to delegate, use initiative and motivate (desirable)
Values and Behaviours
  • Knowledge of and enthusiasm for Widening Participation initiatives in Higher Education (essential)
  • Non-judgemental, empathetic approach displaying respect for others (essential)
  • Awareness of equality and diversity issues  (essential)
  • Strong knowledge and understanding of the importance of Safeguarding, Health and Safety, and appropriate boundaries (essential)
Working in this role will help to develop the following skills and experience:
  • Collaboration
  • Creativity
  • Curiosity
  • Decisiveness
  • Emotional Intelligence
  • Exercising professional judgement
  • Flexibility
  • Multi-tasking
  • Verbal and Written Communication
You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.
Under the terms of this work, we endeavor to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand.
Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.