£8.72 per hours plus £1.05 holiday pay
01 Apr 2020

Role & Department Overview

  • Do you want to help improve the student educational experience? 
  • Are you a methodical and organised person?
  • Are you a good communicator who can problem solve?  
Our project supports students from every faculty to provide good feedback and share best practice to improve the student educational experience. In addition to basic induction and ongoing support for all reps, we also facilitate a development scheme to help students gain skills and improve their employability. We collate feedback from reps and use this to inform student action and proactively campaign for change. 
We are looking for a team player who can help support 400+ students taking part in our student representation project. 
  • You’ll help to organise events, coordinate volunteers, and keep accurate records of student engagement.
  • You’ll be an effective problem solver, with good attention to detail who can communicate effectively with students at every level of study from every department.
  • You’ll also have an interest in gaining research experience and data analysis and converting this into reports. 
Interview date: 23 April 2020
Induction and training period: 20 hours in summer term 2020 (to be worked flexibly during May 2020 to facilitate handover) 
Placement Start Date: 28/09/2020
End Date: 11/12/2020
Working Pattern: Approx 10 hours a week on weekdays in term time and occasional hours in afternoons or evenings.
*Must be able to work from Welcome Week on wards in the 2020-21 academic year and complete training and handover during the summer term 2020*

Job Description

Major Duties
  • To deal with enquiries from students and staff regarding the academic rep system.
  • To manage the database ensuring it is up to date and complies with GDPR regulations.
  • To undertake business support tasks such as compiling agenda/papers, taking minutes, room bookings, catering bookings, attendance monitoring.
  • To support staff and officers with education related campaigns.
  • To support the work of Faculty Reps and Lead reps in their roles (including occasional evening and weekend working)
  • To arrange regular activities and events to support the work of reps throughout the year. 
  • To communicate effectively with reps using variety of media and platforms. 
  • Hold regular drop-ins to answer questions, problem solve and support the role of reps.
  • Compile data, develop reports and identify issues that need further action.
  • To carry out any other duties as directed by the Education & Representation Manager.

Person Specification

Skills knowledge and Ability
  • Excellent attention to detail
  • Ability to follow procedure
  • Excellent Communication skills, appropriate to audience
  • Ability to organise events
  • Good use of grammar and spelling and accurate conveyance of information.
  • Able to assess the nature of a query and respond appropriately and effectively.
  • Knowledge and use of MS Word, Excel, email, and internet
  • Knowledge and use of MS Outlook
  • Report writing and data collation/analysis (desirable)
  • Design and info-graphics skills (desirable)
Personal Attributes and Attitudes
  • Detail orientated, organised and methodical.
  • Ability to communicate with a diverse range of customers
  • Ability to problem solve
  • Ability to learn quickly
  • Self-motivated and able to work unsupervised
  • Team player
  • Patience and diplomacy
  • Flexible and adaptable
  • Reliable and responsible approach to the working environment
Working in this role will help to develop the following skills and experience:
  • Business Development
  • Collaboration
  • Emotional Intelligence
  • Multi-tasking
  • Organisation
  • Problem solving
  • Research
  • Verbal and written communication
You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.
Under the terms of this work, we endeavor to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand.
Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. 

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.