£9.22 per hour plus £1.11 holiday pay
15 Apr 2020

Role & Department Overview

An exciting opportunity has arisen to become part of the University's Recruitment, Admissions and International Office Student Ambassador Leader team. RAID are looking for around 6 ambassador leaders to join their existing team for 2020/2021. The ambassador leaders are based in the Welcome Centre and work around 8 hours a week, working alongside the Student Staff Manager in supporting the student ambassadors and being the first point of contact for visitors. 
 
Interview date: week commencing 4 May 2020
 
Must be available for both interview and also training as follows:
  • Operational session – Monday 15th June, 5-8pm
  • Training weekend - 10th and 11th October
     
Queries to be directed to raidambassadors@lancaster.ac.uk

Job Description

  • To supervise and act as a mentor to student ambassadors and to lead by example, delivering consistently good service and encouraging the ambassador team to do the same
  • To provide professional and outstanding campus tours to prospective students and their parents
  • To assess and coach ambassadors on their ability to deliver great quality campus tours
  • To provide excellent customer service whilst operating the front of house of the Welcome Centre, dealing with student and visitor queries, whether face to face, by telephone and email or web and social media
  • To monitor the Visit Us email account, responding to emails and setting up ad hoc tours for International and UK students where required
  • To provide administrative support for staff
  • To work as part of a team to support regular event activity including setting up and packing down of equipment
  • To assist with appropriate events to support the student recruitment process in a supervisory role, e.g. Applicant Visit Days, Undergraduate Open Days
  • To deliver student life presentations and take part in student Q and A sessions
  • To act as an Ambassador for the University, promoting its ethos, opportunities and services and enhancing its reputation at events and to share positive experiences of, and enthusiasm for, Higher Education and Lancaster University specifically at events and activities throughout the year
  • To support Outreach and Widening Participation events and tasks where required
  • To be involved in the development and delivery of ambassador training
  • To engage with prospective students via approved social media channels
  • Any other duties as may reasonably be required by the GRO team.

Person Specification

  • Registered as a current Lancaster University student (Essential)

Experience

  • Of supervising and/or mentoring others and providing advice and guidance (Essential)
  • Of liaising with students, staff members and external individual (Essential)
  • Of Lancaster University including the campus, systems, facilities and student life (Essential)
  • Of providing effective administrative support, including good knowledge of Microsoft Office, in particular use of Word, Excel, email and Internet  (Essential)
  • Experience of working in a customer facing environment and providing excellent customer service (Desirable)

Skills and Abilities

  • Strong leadership skills, including ability to delegate, use initiative and motivate (Essential)
  • Excellent face to face, telephone, electronic and written  communication and interpersonal skills (Essential)
  • Strong organisational and time management skills (Essential)
  • Excellent presentation & public speaking skills (Essential)
  • Desire and ability to work in a team (Essential)
  • Engaging personality and ability to communicate with a diverse range of people and ages (Essential)
  • Ability to solve problems and think creatively (Desirable)

Values and Behaviours

  • Committed to the task in hand and displays reliability, i.e. punctuality; getting tasks done and motivating self (Essential)
  • Displays respect of others and can lead by example (Essential)
  • Flexible in working a variety of shifts and adaptable to working with a range of people on a range of tasks (Desirable)
  • Enjoyment of working with and an understanding of students and prospective students, e.g. showing empathy and appreciation of their situation (Desirable)
 
 
 
 
 
 
You are required to submit a cover letter to support your application. Applications without a cover letter will not be considered.
 
Under the terms of this work, we endeavor to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand.
 
Adverts that display a closing date should be treated as a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Help and advice on making applications can be found on the Lancaster University Careers pages. Visit www.lancaster.ac.uk/careers.